Terms of Service
Last Updated: October 6, 2026
Welcome! These Terms of Service ("Terms") govern your use of Tilo at tiloapp.net (the "Service"). This Service is owned and operated by Ashapura Energy Solutions ("Company," "we," "us," or "our"). By using this Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. Fees and Wallet Credit
Some features of the Service are paid. Paid features draw on prepaid credit, held in Indian rupees in a wallet that belongs to your workspace and is shared by its members. Paid tasks include server renders, Photo Studio photos, making and editing furniture models in Model Studio, and reading an imported drawing to build a room from it. A feature made of several steps charges each step as its own task, so a later step that fails does not return what an earlier step was charged. Prices are shown in the app and may change.
Before a paid task starts, an amount is set aside from the wallet to cover it. When the task finishes, the wallet is charged the price of what the task used, up to the maximum price for that kind of task; this charge may be more than the amount set aside. If a task fails or produces nothing usable, the amount set aside is returned to the wallet and nothing is charged.
A workspace's balance may go below zero. A task does not start when setting aside its amount would take the balance past the limit we allow below zero, and while the balance is past that limit, paid tasks are refused until the wallet is recharged.
Library storage beyond the free allowance is charged differently. Its price is charged to the wallet in full when it is bought. A purchase does not go ahead when it would take the balance past the same limit below zero.
Credit is added by recharging. A member of the workspace who may use paid features requests a recharge in the app and pays for it outside the app, and we add the credit to the wallet once the payment is received.
A new workspace may receive a one-time welcome credit the first time one of its members signs in.
Wallet credit you buy is not refundable and does not expire. The welcome credit has no cash value and cannot be refunded or transferred.
The Service is provided on an "as-is" and "as-available" basis.
2. The Legal Shield (Limitation of Liability)
Please read this carefully: You are using this Service entirely at your own risk. We hope you find it incredibly useful, but Ashapura Energy Solutions makes no promises or guarantees about the Service’s reliability, accuracy, or availability.
To the maximum extent permitted by law, Ashapura Energy Solutions shall not be held liable for any damages, data loss, crashes, bugs, or interruptions that happen while using Tilo. If something goes wrong, our maximum liability to you is zero.
3. Intellectual Property
All code, design, text, and graphics on this Service are the intellectual property of Ashapura Energy Solutions. You may not copy, reverse-engineer, or steal the underlying code or design of this Service.
4. Acceptable Use
You agree not to use Tilo to do anything illegal, abusive, or harmful to our systems (like hacking or sending spam). If you abuse the Service, we reserve the right to ban you from using it at any time, without notice.
5. Governing Law
These Terms are governed by the laws of India. Any disputes related to these Terms or the Service will be handled exclusively in the courts located in Bengaluru, Karnataka.
6. Changes to these Terms
We might update these rules from time to time. If we do, we will change the "Last Updated" date at the top.