Privacy Policy
Last Updated: October 8, 2026
Ashapura Energy Solutions ("we", "us", "our") is the Data Fiduciary responsible for Tilo at tiloapp.net (the "Service"). We believe in keeping things simple and respecting your privacy.
1. What Data We Collect
We collect the data needed to run the Service and to charge for its paid features:
- Account details: your name, email address, workspace and role, how your account was created, and a hashed password if you set one. If you sign in with Google, we receive your name and email address from Google.
- Sign-in and security records: your sign-in sessions (stored as hashed tokens), the IP address and browser of each session and each sign-in attempt, and hashed email verification codes.
- Usage records: each request your browser makes to the Service, with your account, IP address, browser, the page or feature used, and the time. In the 3D Visualizer, also what you do there (for example edits, saves, renders and downloads), how long it took, any errors you met, and your device's screen size, number of processors, memory and graphics card. These records are linked to your account and are not anonymous.
- Your work: room plans with their thumbnails and reference images; photos you upload to search for tiles, with your search history, shortlist and feedback on results; drawings you import; furniture models, textures and materials you upload or make; and the renders and photos you create.
- Catalogue data: the tiles, tile photos, prices and stock details a workspace adds.
- Wallet and payment records: your workspace's balance, a ledger of every credit and charge with the member who made it, the paid tasks run and what each cost, the storage bought, and the recharges requested in the app. Recharges are paid outside the app; when we add a payment to the wallet, we record the amount paid, when it was added, and our note of the payment.
- Enquiries: the name, email address, phone number and message you send through a form on the site.
- Embedded use: when a partner embeds the Service in its own product, the identifiers the partner gives for its users, and the plans they create.
Your browser also keeps your sign-in session and some display preferences on your device.
2. How We Use Your Data
We use your information to run the Service, to charge for paid features, to keep accounts secure, to improve tile search results, and to reply to enquiries. Some of your data is processed for us by service providers that host and run the Service, including cloud hosting and storage, email delivery, security and bot protection, sign-in with Google, and AI processing of the text, photos, drawings, models and catalogue images you submit. We do not sell your personal data to anyone.
3. Data Protection
We do our best to keep your data safe using standard industry practices. However, no system is 100% secure, and we cannot absolutely guarantee the security of any information you transmit to us.
4. Contact Us
If you have any questions about these Terms, this Privacy Policy, or your data, please contact us at:
Email: contact@tiloapp.net
Address: Second Floor, S.F., MADHAV NIVAS, Khijada Street, Nr Soni Samaj Vadi, Deewan Para, Rajkot, Gujarat 360001